RETURN POLICY/CLAIMS

Returns

All sales are final.  Nathan Anthony accepts returns for inspection of manufacturing defects only, at the customer’s expense.  If a manufacturing defect is determined, the merchandise will be repaired or replaced and any shipping charges will be reimbursed to the customer.


Nathan Anthony will NOT accept returns for:

  • Custom Orders or Special Orders;
  • Wrong fabric direction.  Nathan Anthony runs the fabric as shown in the catalog.  Any change to the direction, must be requested and approved on the Sales Order;
  • Too firm or too soft seating or pillows.  If a preference is requested and approved we use our best efforts to achieve satisfaction, we do not guarantee it will meet your customer’s preference;
  • Wrong base color, if the color is not designated on the purchase order;
  • Wrong nail head color, if the nail head color is not designated on the purchase order;
  • Wrong direction on COM, if the direction is not indicated on Nathan Anthony’s COM form;
  • Wrinkled skirts, or fabric due to packaging;
  • Goods that have been handled in any way by your customer, i.e., your customer moves into a new home;
  • Wrong dimensions/sizing, Nathan Anthony reserves the right to alter dimensions and sizing slightly; and
  • Dye lot variation.


Claims:

Nathan Anthony is not responsible for freight or shipping damage from third party carriers (broken legs, nicks, scrapes, dirt marks, tears in fabric).  Please inspect deliveries carefully and contact your freight company immediately should damage occur. 

 

If you have a claim, you must notify the factory within 10 days of receipt of goods.  All claims must be accompanied by our Claim Form, filled in by the customer detailing the claim.  The claim form must be reviewed by a Manager.  If no claim is made within 10 days of receipt of goods, the customer is considered to have Accepted the goods. Any claim made thereafter, will not be accepted at the expense of Nathan Anthony. 

Claims Procedure

If you feel you have a claim, first, contact your sales representative.  He or she will assess the claim and assist you in filling out a claim authorization form.  If you are outside California, or do not have a sales representative at this time, we require some kind of documentation, i.e., photos evidencing the claim, and a completed NAF claim form. 

 

**Note:  Once you deliver the merchandise to your customer, or your customer takes possession of the merchandise, the merchandise is subject to your return policy. 

 

Cancellations of the Order:

Generally, we can accept cancellations after 3 days of the order confirmation.  There are no cancellations after the fabric has been cut.  If you cancel at any time after one week, you will incur a 20% restocking fee.


Cancelled Checks/Cancelled Payments:

Because each piece is made to order to your specifications, once you receive and pay for your order, there can be no cancellations of payment.  Nathan Anthony must be given a chance to cure any defect with the order, or issue a credit memo to your account.  You may incur a $30 cancelled check fee if payment is cancelled before Nathan Anthony is given a chance to cure.