FREQUENTLY ASKED QUESTIONS

What kind of wood is used in your sofa frames?

All frames are constructed of kiln-dried hard wood. Frame joints are doweled, glued and corner-blocked.

Do you use springs?

We use no-sag spring construction in both the seats and backs. This makes for comfortable seating while providing a firm support system that lasts the life of the sofa. Eight-way hand-tie is also available, but increases the price of any frame by about 50% or more.

What type of foam do you use?

We use high resiliency foam, 2 lb. Our designs are also available in a feather and down upgrade.

Do you make custom furniture?

Yes. There is a 20% upcharge per every 6 inches. We will work with you directly to make sure all length and width dimensions are to your specifications. Each piece may vary slightly due to padding.

How long does it take to deliver the sofa after an order is placed?

Generally, your order will ship in four to six weeks. Custom orders and market orders take six to eight weeks.

How many different leg stains are available?

We offer several leg finishes including oak, walnut, coffee bean, black, white, stainless steel and some with crackle and silver finishes. For more information, please click on the Contact Us link and email your request.

Do you offer convertible sofa beds?

Yes, many of our frames are available with a sleeper, ranging from an innerspring pillow top mattress, Orthopedic spring mattress, standard innerspring mattress or a standard foam mattress.

Can I purchase cut-yardage?

Yes, turn around time is generally 4 days for in-stock fabrics. The minimum order is 5 yards. Please contact your sales representative for pricing.

How does your COM program work?

COM orders are considered a Grade 10 and must be submitted with information including customer name, P.O. number, pattern name, number of yards, color and estimated time of delivery to our warehouse. Lead time is generally four to six weeks once we receive the fabric.

If I order a sofa, does it come with accent pillows?

Yes, if accent pillows are pictured on a frame, that frame includes either two or four standard fill accent pillows. Oversize frames, like the Humphrey or Bixby come with the accent pillows as shown.