FAQ

Question: Can I customize Nathan Anthony products to fit my project?

  • Answer: Yes, most of our products can be customized, but there are some restrictions which you can read about in our policies.

Question: Can I buy directly from Nathan Anthony?

  • Answer: Yes, if you are a member of the trade. Members of the trade have to apply for an account. If you are a consumer or end-user, you will have to buy through a reseller. We are happy to refer you to an authorized dealer or designer in your area.

Question: How do I find out pricing on your products?

  • Answer: You will have to contact an authorized reseller. Our manufacturer’s suggested retail price list is only distributed to members of the trade.

Question: Can I use my own fabric on your furniture?

  • Answer: Yes, we accept customer owned material (COM) and customer owned leather (COL). Make sure to use our COM/COL form when submitting your order.

Question: How do I contact a Nathan Anthony sales representative?

Question: How long does it take to produce my order?

  • Answer: All orders are made once the order is placed. If there are no customizations, our lead times run approximately six weeks upon confirmation of your purchase order. This excludes any fabric or component delays beyond our control.

Question: Do you have a store or showroom I can visit?

  • Answer: We do not have our own store or showroom currently. We do have a showroom in North Carolina at High Point Market furniture fair which is held twice a year in spring and fall.

Question: Where are Nathan Anthony products made?

  • Answer: In our family owned and operated facility in sunny Southern California, USA.

Question: What if I have a Service Issue or Claim?

  • Answer: First, gather the information surrounding the issue. If damage happened in transit, make a claim with your freight carrier. If you determine the item/s were not damaged in transit, fill out our Claim form completely and submit the form to our claims department.

Question: How is freight / delivery handled?

  • Answer: You tell us what freight carrier you would like to use. If you do not have one, our friendly customer service staff can assist with suggested carriers to your area.

Question: Do you offer white-glove delivery?

  • Answer: We do not work with white-glove delivery carriers currently. Our products must ship to customer’s location or to a receiver and from there you can use a white-glove delivery carrier.