FAQ

Yes, most of our products can be customized, but there are some restrictions which you can read about in our policies.

Yes, if you are a member of the trade. Members of the trade have to apply for an account. If you are a consumer or end-user, you will have to buy through a reseller. We are happy to refer you to an authorized dealer or designer in your area.

You will have to contact an authorized reseller. Our manufacturer’s suggested retail price list is only distributed to members of the trade.

Yes, we accept customer owned material (COM) and customer owned leather (COL). Make sure to use our COM/COL form when submitting your order.

Send us an inquiry at [email protected] and we will direct you to the sales representative for your area.

All orders are made once the order is placed. If there are no customizations, our lead times run approximately six weeks upon confirmation of your purchase order. This excludes any fabric or component delays beyond our control.

We do have a showroom at our factory which is by appointment only. We also have a showroom in North Carolina at High Point Market furniture fair which is held twice a year in spring and fall.

In our family owned and operated facility in sunny Southern California, USA.

First, gather the information surrounding the issue. If damage happened in transit, make a claim with your freight carrier. If you determine the item/s were not damaged in transit, fill out our Claim form completely and submit the form to our claims department.

You tell us what freight carrier you would like to use. If you do not have one, our friendly customer service staff can assist with suggested carriers to your area.

We do not work with white-glove delivery carriers currently. Our products must ship to customer’s location or to a receiver and from there you can use a white-glove delivery carrier.

Look for the Nathan Anthony name tags on your product.